IT Junior Specialist Job

Overview

KEY RESPONSIBILITIES Your tasks will include, but are not limited to: System & Network Administration & Google Workspace Restructuring Google Workspace Remediation: Execute the structural restructuring of Google Workspace across the network, implementing standardized Shared Drives and role-based folder architectures to mitigate data breach risks. Account & Access Life Cycle Management: Establish and strictly execute formal user account provisioning and offboarding processes, ensuring immediate access revocation for former employees and consultants. Backup & Disaster Recovery Operations: Implement and monitor daily automated backup routines for global environments (Google Workspace, Salesforce, and Certinia via Spanning or similar tools) and routinely conduct periodic data restoration tests. Policy, Risk Management & Compliance Security Standards Enforcement: Actively enforce the Network Minimum Standard Requirements for IT Security and support the rollout of the formal network security policy. Information Security & Data Privacy: Implement proactive procedures to eliminate unauthorized data access and fraud vulnerabilities, and ensure full compliance with GDPR and reporting obligations. Documentation Management: Maintain rigorous, updated technical documentation of all core global IT processes, system configurations, and security protocols to prevent institutional knowledge loss. Centralised Helpdesk & Global Systems Support Service Desk Execution: support day-to-day tickets for the Service Desk Regional Coordination: Coordinate with local Regional IT staff, empowering them to effectively serve as 1st line support for business operations and technical system troubleshooting. ED Office Coordination: Provide technical support to staff from the ED office YOUR PROFILE KNOWLEDGE AND EXPERIENCE Education: Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical hands-on experience. Hands-On Experience: Minimum of 2–3 years of professional experience in IT system administration, helpdesk coordination, or network security. Technical Knowledge: Strong administrative proficiency in Google Workspace Admin Console (access controls, Shared Drive governance) and hands-on exposure to Salesforce and Certinia ecosystems. Experience with GDPR and other privacy-related regulations. Backup & Security: Experience with package tools (e.g., Spanning) and implementing backup, data restoration, and user offboarding protocols. Languages: Working proficiency in English is required; additional languages spoken in Solidaridad regional offices (e.g., Spanish, Portuguese, French) are a strong asset. Discover more Internship africa Data Check how your CV aligns with this job Method of ApplicationInterested and qualified? Go to Solidaridad Eastern & Central Africa Expertise Centre (SECAEC) on www.solidaridadnetwork.org to apply Build your CV for free. Downloa