Office Coordinator

Overview

Responsibilities : • Coordinate all international patient inquiries received from Kenya. • Liaise with hospitals, physicians, insurance companies, embassies, corporates, and referral partners. • Support the regional sales team in achieving patient acquisition and revenue targets. • Manage patient referrals from inquiry to admission and post-treatment follow-up. • Coordinate with medical, billing, visa assistance, travel, and accommodation teams. • Prepare quotations, treatment estimates, and required documentation for patients. • Maintain CRM/database and ensure timely updates on leads and conversions. • Schedule meetings, presentations, and business visits for the regional sales team. • Prepare daily, weekly, and monthly sales and operational reports. • Organize marketing events, medical camps, CMEs, and healthcare awareness programs. • Build and maintain relationships with key stakeholders, including doctors, hospitals, TPAs, facilitators, and corporate clients. • Ensure excellent patient experience through prompt communication and coordination. • Monitor competitor activities and share market intelligence.