Servicing Officer

Overview

Job OverviewOld Mutual is committed to harnessing Africa's potential through a diverse workforce. The Servicing Officer will support the administration and ongoing servicing of Group Life and Credit Life insurance schemes. Responsibilities include managing policy data, handling member movements, processing endorsements, and ensuring timely issuance of documentation. The role demands accuracy, compliance, and excellent coordination with internal teams and external partners to deliver a seamless client experience.Key ResponsibilitiesProcess policy servicing transactions such as member additions, deletions, benefit amendments, and other scheme endorsements.Maintain accurate member and policy records within the administration system ensuring data integrity.Generate and issue policy documentation including certificates, schedules, debit notes, and related correspondence.Reconcile member and premium data to ensure accuracy and consistency across systems and records.Respond to servicing enquiries from clients, brokers, and intermediaries within agreed service levels.Support scheme onboarding, renewals, and ongoing policy administration activities.Collaborate with underwriting, claims, finance, and other stakeholders to resolve servicing issues and enhance operational efficiency.Prepare servicing reports and monitor outstanding actions, endorsements, and service performance indicators.Maintain complete and audit-ready records in compliance with company policies and regulatory requirements.Ensure adherence to AML, KYC, Data Protection, and other regulatory and internal compliance standards while safeguarding customer information.RequirementsBachelor’s degree in Commerce, Business Administration, Insurance, Finance, or related business field.1–2 years’ experience in insurance operations with familiarity in life insurance products and systems.Progress towards professional insurance qualifications such as AIIK, ACII, or LOMA is preferred.Strong attention to detail and accuracy in data handling.Excellent organizational, follow-up, interpersonal, and communication skills.Customer service orientation and responsiveness.Ability to manage multiple tasks under tight deadlines.Proficiency with policy administration systems and Microsoft Excel.Understanding and implementation of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies including customer due diligence and KYC standards.