Country General Manager Kenya

Overview

Role Profile Key Accountabilities In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships. Operations Ensures correct and complete implementation of the commercial plan for the companies under his/her scope Adding value and knowhow to the execution of the operating model and adapting the organization to local needs Participate in determining the correct sales strategy for the leading Country Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management Ensure that decisions and recommendations from the leading Country are applied in shops Regularly visit point of sales Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations Ensure that all staff and material are present in accordance with the activities requirements Manage costs and overhead and all factors affecting the profitable performance of operations Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time. Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports Ensure a correct level of reporting from shops Guarantee the correct implementation of processes in general and especially of promotions Regularly control stocks situation and issue monthly shop count inventories Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc). Implement all necessary actions to ensure that objectives are met within set budget Ensure the coordination with the airport authorities and other authorities People Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops Review staff performance and track FTE by department. Finance Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates Participate in the determination of the investment and development plan Customer Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Manage relationship with Local Partner. Department Scope Retail Operations Country Category Grading Manager E Task List Ensure correct and complete implementation of the commercial plan, participating in determining the correct sales strategy for the leading Country and defining all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management. Implement all necessary actions to ensure that objectives are met within set budget. Regularly visit point of sales and ensure that decisions and recommendations are applied in shops, that shops are run in accordance with legal rules and technical specifications as safety regulations and all staff and material are present in accordance with the activities requirements, identifying and implementing necessary trainings within the shops. Follow up sales evolutions and analyze figures to prepare weekly and monthly activity reports and regularly control stocks situation and issue monthly shop count inventories and Guarantee a fluid logistics organization and delivery of shops. Ensure the coordination with the airport authorities and other authorities. Review staff performance and track FTE by department. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates Participate in the determination of the investment and development plan. Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Full P&L accountability Key Relationships General Manager, Country Marketing Manager, Country Commercial Category Manager, Country Supply Chain Manager, Operation Shop Managers, Operation Warehouse Manager, Country Finance, HR & IT Managers, Global Retail Operations Local Partner, Airport and other authorities Person Profile Experience Specific Requirements Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry Professional, reliable and sticking to deadlines Analytical, critical thinking Proactive, following up matters Leader and knows how to delegate and motivate Problem solving skills Proficient in MS Office Role Profile Key Accountabilities In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships. Operations Ensures correct and complete implementation of the commercial plan for the companies under his/her scope Adding value and knowhow to the execution of the operating model and adapting the organization to local needs Participate in determining the correct sales strategy for the leading Country Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management Ensure that decisions and recommendations from the leading Country are applied in shops Regularly visit point of sales Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations Ensure that all staff and material are present in accordance with the activities requirements Manage costs and overhead and all factors affecting the profitable performance of operations Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time. Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports Ensure a correct level of reporting from shops Guarantee the correct implementation of processes in general and especially of promotions Regularly control stocks situation and issue monthly shop count inventories Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc). Implement all necessary actions to ensure that objectives are met within set budget Ensure the coordination with the airport authorities and other authorities People Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops Review staff performance and track FTE by department. Finance Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates Participate in the determination of the investment and development plan Customer Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Manage relationship with Local Partner. Department Scope Retail Operations Country Category Grading Manager E Task List Ensure correct and complete implementation of the commercial plan, participating in determining the correct sales strategy for the leading Country and defining all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management. Implement all necessary actions to ensure that objectives are met within set budget. Regularly visit point of sales and ensure that decisions and recommendations are applied in shops, that shops are run in accordance with legal rules and technical specifications as safety regulations and all staff and material are present in accordance with the activities requirements, identifying and implementing necessary trainings within the shops. Follow up sales evolutions and analyze figures to prepare weekly and monthly activity reports and regularly control stocks situation and issue monthly shop count inventories and Guarantee a fluid logistics organization and delivery of shops. Ensure the coordination with the airport authorities and other authorities. Review staff performance and track FTE by department. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates Participate in the determination of the investment and development plan. Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Full P&L accountability Key Relationships General Manager, Country Marketing Manager, Country Commercial Category Manager, Country Supply Chain Manager, Operation Shop Managers, Operation Warehouse Manager, Country Finance, HR & IT Managers, Global Retail Operations Local Partner, Airport and other authorities Person Profile Experience Specific Requirements Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry Professional, reliable and sticking to deadlines Analytical, critical thinking Proactive, following up matters Leader and knows how to delegate and motivate Problem solving skills Proficient in MS Office