Track & Trace Officers M/F

Overview

Mission Description To provide real-time visibility of all transport operations by monitoring vehicle movements, managing IVMS/GPS tracking, coordinating convoy activities, reporting operational exceptions, and ensuring timely communication with internal stakeholders, transporters, and clients to support safe, efficient, and compliant transport operations. Track & Trace Operations Monitor all assigned vehicles using the IVMS/GPS tracking platform to ensure continuous visibility throughout the transport journey. Track vehicle movements from origin to destination, including loading, transit, border crossing, delivery, and return journeys. Monitor convoy movement to ensure compliance with approved convoy management procedures. Identify transport delays, route deviations, unauthorized stops, and operational exceptions, escalating issues promptly. IVMS Monitoring & Driver Compliance Monitor driver behaviour through IVMS, including speeding, harsh driving, unauthorized stops, night driving, and convoy gap violations. Generate and distribute daily driver violation reports to management, QHSE, and transport service providers. Maintain historical records of violations and support corrective action initiatives with transporters. Ensure IVMS information is accurate, updated, and fully operational throughout each shift. Client Communication & Operational Coordination Provide customers with regular updates on truck locations, estimated arrival times (ETAs), convoy progress, and operational exceptions. Issue timely notifications for convoy departures, arrivals, and site approach in accordance with client communication requirements. Coordinate daily with transporters, convoy leaders, border teams, site teams, and internal operations to ensure uninterrupted cargo movement. Escalate incidents, emergencies, and operational risks to the Control Tower Manager without delay. Reporting & Data Management Prepare accurate daily, weekly, bi-weekly, and monthly operational tracking reports. Consolidate transport performance data, transit times, mileage, truck rotations, vehicle utilization, and operational KPIs. Maintain accurate tracking records and ensure all operational data is properly archived and readily available for reporting and audits. Develop action trackers for outstanding operational issues and monitor closure of assigned actions. Performance Monitoring & Continuous Improvement Analyse transport performance trends and recommend improvements to increase operational efficiency and visibility. Support implementation and continuous improvement of tracking technologies, reporting systems, and communication processes. Participate in operational review meetings by presenting tracking performance and KPI reports. Assist with transporter performance reviews by providing accurate operational performance data. Profile Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Information Systems, or a related field. Certificate in Logistics or Transport Management is an added advantage. Minimum 2–3 years' experience in transport operations, fleet management, logistics coordination, or a Control Tower environment. Experience using IVMS/GPS tracking systems.